are bound by this Code of Conduct that is monitored by a Professional Standards Panel
Virtual Assistants develop a valid and reliable body of knowledge and skills and apply these in a variety of contexts to assist business owners, managers and supervisors in the day to day management of their organisation. In doing so Virtual Assistants perform many roles, within a range of sectors and industries, such as research, education, manufacturing, small business, not-for-profit to name a few. Virtual Assistants also strive to help the general public who are considering setting up as a Virtual Assistant and aspire to be a positive influence on society in general.
“Quality is the best business plan.” ~John Lasseter
For Virtual Industry Professionals and Virtual Business Owners to demonstrate their commitment to running a proven quality business that results in a high quality level of client services.
121 Temps VA Placement service and AAVIP has a responsibility to ensure that the ethical codes of its members are in accord with the following fundamental principles which are intended to provide a general philosophy and guidance to cover all situations encountered by Virtual Assistants. In general, networks and associations should require their members to continue to develop their awareness of ethical issues, and promote training to ensure this occurs. They should provide consultation and support to members on ethical issues. 121 Temps and AAVIP provides the following guidance for the Code of Conduct of its members. The ethical code should cover all aspects of professional behaviour. 121 Temps have procedures to investigate and decide upon complaints against members, and mediation, corrective and disciplinary procedures to determine the action necessary taking into account the nature and seriousness of the complaint.
There will always be strong inter-dependencies between the four main ethical principles with their specifications. This means for Virtual Professionals that resolving an ethical question or dilemma will require reflection and often dialogue with clients and colleagues, weighing different ethical principles. Making decisions and taking actions are necessary even if there are still conflicting issues.
• Awareness of and respect for the knowledge, insight, experience and areas of expertise of clients, relevant third parties, colleagues and the general public.
• Awareness of individual, cultural and role differences including those due to disability, gender, sexual orientation, race, ethnicity, national origin, age, religion, language and socio-economic status.
• Avoidance of practices which are the result of unfair bias and may lead to unjust discrimination.
• Restriction of seeking and giving out information in accordance with contracts and legislation.
• Adequate storage and handling of information, data files and records, in any form, to ensure confidentiality, including taking reasonable safeguards to make data anonymous when appropriate.
• Obligation when the legal system requires disclosure to provide only that information relevant to the issue in question, and otherwise to maintain confidentiality.
• Recognition of the rights of clients to have access to their information and files, and to get necessary assistance and consultation.
• Clarification for clients on pricing of services and of your procedures regarding storage and supply of information and files..
• Recognition that there may be more than one client, and that these may be first and second order clients having differing professional relationships with the Virtual Assistant, who consequently has a range of responsibilities.
1.4.1 Recognition of Professional Limitations
• Obligation to be self-reflective and open about personal and professional limitations and a recommendation to seek professional advice and support in difficult situations.
1.4.2 Honesty and Accuracy
• Accuracy in representing relevant qualifications, education, experience, competence and affiliations. competence and affiliations competence and affiliations.
• Honesty and accuracy with regard to any financial implications of the business relationship.
• Recognition of the need for accuracy.
1.4.3 Straightforwardness and Openness
• General obligation to provide information and avoid deception in business practice.
• Obligation not to withhold information. If deception has occurred, there is an obligation to inform and reestablish trust.
1.4.4 Conflict of Interests and Exploitation
• Awareness of the problems which may result from dual relationships and an obligation to avoid such dual relationships which may lead to conflict of interests, or exploitation of a client.
• Obligation not to exploit a business relationship to further personal, religious, political or other ideological interests.
1.4.5 Actions of Colleagues
• Obligation to give a reasonable critique of the professional actions of colleagues, and to take action to inform colleagues and, if appropriate, the relevant professional associations and authorities, if there is a question of unethical action.
The Professional Standards Panel is made up of a member of the virtual assistant industry, 2 professionals with experience in ethical systems and processes and the CEO of 121 Temps Pty Ltd.
If you feel that the virtual assistant you work with has breached any of these standards you should provide
details stating which principal has been breached and why then send this in writing to email@example.com.
The Professional Standards Panel will consider the issue, request that the virtual assistant in questions answers the allegations and make a recommendation to the CEO to ensure that the issue does not occur in the future.
This is a continual improvement process, that exists to help virtual assistants continually improve the services they offer to clients.